1. Introduction
At Aṛake, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our application at arake.app.
2. Information We Collect
Account Information
- Name (from Google account)
- Email address
- Profile picture (from Google account)
Usage Data
- Questions you ask
- AI-generated answers
- Tags and collections you create
- Community interactions (upvotes, shared questions)
- Credit usage and purchase history
Technical Data
- Device type and browser information
- IP address
- App usage patterns and preferences
3. How We Use Your Information
- To provide and improve our AI question-answering service
- To manage your account and credit balance
- To process payments
- To enable community features
- To send important service updates
- To ensure platform safety and prevent misuse
4. Children's Privacy
Aṛake is designed to be family-friendly and safe for users of all ages. We take special care to:
- Filter inappropriate content from questions and answers
- Not knowingly collect personal information from children under 13 without parental consent
- Provide a safe learning environment
Parents/guardians can contact us to review, delete, or stop collection of their child's information.
5. Data Storage and Security
- Data is stored securely using Google Firebase
- We use industry-standard encryption for data transmission
- Payment processing is handled securely by Razorpay
- We do not store payment card details
6. Third-Party Services
We use the following third-party services:
- Google Firebase — Authentication and database
- Anthropic Claude — AI processing for answers
- Razorpay — Payment processing
- Vercel — Application hosting
Each service has its own privacy policy governing their use of data.
7. Data Sharing
We do not sell your personal data. We may share data only:
- With your consent (e.g., public community posts)
- With service providers who assist our operations
- If required by law or legal process
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and associated data
- Export your questions and answers
- Opt out of non-essential communications
To exercise these rights, contact us at saivinod@arake.app
9. Data Retention
We retain your data for as long as your account is active. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.
10. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or in-app notification.
11. Contact Us
For privacy-related questions or requests:
Email: saivinod@arake.app
Location: Chennai, Tamil Nadu, India